Expert

Customer Experience Strategy + Data Analytics

I'm James Coleman

Emmy Winning Customer Experience Designer

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Strong experience

Two decades of experience directing high-performance product development teams and delivering mission-critical solutions for Fortune 500 tech leaders including Apple, Google, Amazon, and Intel.

Attending a Top-University

Returned to academic pursuits to sharpen key skills in AI, Cyber security,Data Science, and Clinical applicaitons.

100+ case-studies

Attempt to maintain a similar content volume for each element in the grid, ensuring a visually appealing layout.

Trusted by major brands

Contributed to Marketing and Product teams at Apple, Google, and Amazon.

I offer three primary services

Analyze website performance with analytics tools to gain valuable insights into user behavior and make data-driven enhancements for optimal results

Customer Experience Strategy

Hey, don't forget to adjust the grid settings when you have fewer or more offers to showcase.

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Copywriting

Hey, don't forget to adjust the grid settings when you have fewer or more offers to showcase.

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SMM strategy

Hey, don't forget to adjust the grid settings when you have fewer or more offers to showcase.

Call-to-Action button

Regular writer

These items are not part of a grid, you will need to adjust them one by one. Ensure that the columns have the same size to create a cohesive and unified visual appearance.

Professional writer

These items are not part of a grid, you will need to adjust them one by one. Ensure that the columns have the same size to create a cohesive and unified visual appearance.

Problem

TechTouch struggled with a poorly structured website and bland product descriptions, leading to low site traffic and a dismal conversion rate of 1.5%

Solution

A comprehensive overhaul of the website’s content was performed. Engaging, clear, and concise product descriptions, enhanced with SEO-optimized keywords, were implemented.

Markus did an awesome work for us, we couldn't be more satisfied

Tim Klein

Manager at TechTouch

Problem

Elegance’s social media platforms experienced stagnation. Despite frequent posts, the engagement rate was a mere 0.8%, and follower growth was stagnant, impeding brand visibility and product sales.

Solution

A tailored social media content strategy was deployed. Posts were enriched with compelling and relatable copy, paired with attractive visuals. Interactive content types, such as polls, questions, and stories, were introduced

Our cooperation lasted more than 5 years, Markus is like a partner to us

Ben Lehmann

Graphic Designer at Elegance

Problem

GreenFit’s email marketing campaigns suffered from low open and click-through rates of 10% and 2% respectively, leading to insignificant customer retention and upsell.

Solution

Email campaigns were revitalized with personalized, benefit-driven copy, and compelling calls to action. A/B testing was employed to refine subject lines and email copy for optimal engagement.

I've never seen such a dedicated and passioned copywriter before

Jannie Weber

Accountant at Excel Financial Services

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Frequently asked questions

Highlighting your strengths is important. Let's offer potential customers a clear view of what sets you apart from the competition.

Keep an amount of text similar in each Grid element for a balanced look without any element dominating the others in terms of height

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